February 7, 2012
Reports have been received that customers are receiving emails from eNFACT alerting them to possible fraudulent transactions on their debit card. eNFACT is a FalconTM-based system for fraud detection, however, this email is a phishing attempt to obtain confidential customer information or infect a customer’s computer with a virus.
The email is from firstname.lastname@example.org
and list 3 transactions from Oct 22 and 23 from Italy and O Ranch ranging in amounts from $0.02 to $513.14.
It then has a link to click on to report the transactions as unauthorized. It you look closely you can see that the link is not for eNFACT, but a slightly different spelling eFACT, the “n” is missing in the link.
Landmark Bank does not subscribe to eNFACT monitoring service; however we do have a system to monitor for suspicious transactions. It is the Bank’s procedure to contact our customers by phone to verify any suspicious debit card transactions. Landmark Bank will never send an email instructing customers to click on a link or give our confidential information.
Another recent phishing email reported appears to be from Intuit LLC.
The email is from email@example.com America.com. It tells you they are partnering with the IRS to match names and TIN (tax identification number). It goes on to tell you that your name and/or TIN on your account do not match the data provided by the IRS.
It then asks you to click on the link and correct your information. (int_link-example of link)
This is an attempt to obtain your name and social security number or tax identification number.
Detecting a fraudulent e-mail can be difficult. Here are a few things to keep in mind:
- Be suspicious of any e-mail with urgent requests for personal financial information.
- Don't use the links in such an e-mail.
- Phishing e-mails are typically NOT personalized.
If you believe you have been the victim of a phishing scam and have given out confidential information you should contact the bank immediately for assistance. You can call the Customer Service Center at 1-800-618-5503 for customer assistance.